At Fluxbuyo, we understand that sometimes purchases may not work out as planned, and we are committed to making returns and refunds simple and stress-free.

We gladly accept returns on most items, provided they are unused, in their original packaging, and in resalable condition. Certain categories, such as personal care items or customized goods, may not be eligible for return. To qualify, return requests must be submitted within 30 days of delivery.

Please contact our customer support team for a Return Authorization (RA) number before sending back any item. Packages sent without an RA number may be delayed or refused. Upon receiving your returned product, we will inspect it and notify you regarding refund approval. If approved, refunds will be processed promptly to your original payment method.

Refunds may be adjusted to reflect return shipping fees, restocking costs, or applicable taxes. If you experience delays in receiving your refund, we advise checking with your bank or card issuer. Our support team is always available to help.

Discounted products may be returned; however, the refund will equal the amount actually paid. Exchanges are possible if stock permits, though customers may need to cover any price differences and shipping costs.

When preparing your return, please package the item securely with all included accessories, tags, and documents. Clearly label the RA number on the parcel. We recommend using a trackable shipping service for your protection. Unless the return is due to a mistake on our part, customers are responsible for return shipping charges.

We strive to make your shopping journey worry-free and will assist with any concerns you may have.

Contact Information
Company: SARL MARCHE
Email: purchase@fluxbuyo.com
Address: 34 RTE DE LOUVIERS 27490 CLEF VALLEE D’EURE